- Welcome to shop.thetippingpointstore.com, the internet store for The Tipping Point. If you decide to shop with us you are accepting the terms provided below. The Tipping Point offers its services in two ways shop.thetippingpointstore.com, and our physical store. Shop.thetippingpointstore.com provides you with a selection of sneakers, apparel, accessories and media that are authorized, and authentic and come direct from our vendors.
- Frequently Asked Questions
- 1. What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
- 2. How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
- 3. Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
- 4. Do We accept Phone Orders?
- We gladly accept Phone Orders for any of the products available on our site! Due to contractual agreements, some items may only be available for preview on shop.thetippingpointstore.com. Phone items are listed for your benefit to let you know what is available in our store, but not available on shop.thetippingpointstore.com. In order to place a phone order, please give us a call at (713)655-0443 between the hours of 11am and 7pm CST Monday through Saturday. A total and shipping cost can be given to you before a payment is necessary. Please have your credit card details ready when calling.
- 4. How is the order shipped?
- At this time, we are only accepting orders from residents that live in United States. All domestic orders are shipped via UPS Ground within 48 hours of the time you place your order. Saturday and Sunday orders ship on Monday. Please allow 4-7 business days for ground shipments. Shipping charges will vary depending on the weight of your package. The easiest way to determine your shipping cost is to add the items to your cart, checkout, and press the “calculate total order amount” button. UPS requires a signature for all packages, so please make someone available, otherwise your order may be returned to us. Please note that UPS does not deliver to APO/FPO addresses or P.O. boxes. For order tracking please visit www.ups.com
- 5. What is your Return Policy?
- Our goal is 100% customer satisfaction however we will accept returns or exchanges. In general, unworn product can be exchanged within 15 days of delivery. If there is any sign that the product has been used, worn, washed, or is in non-sellable condition, The Tipping Point will not credit you for the item. Please include a copy of the packing slip that was sent with your original purchase. Again we only accept returns and exchanges 15 days from date of delivery. You MUST e-mail us at customerservive@thetippingpointstore.com before returning or exchanging an item. You will receive an e-mail back from us with return or exchange instructions. On returned items you will only be credited the amount of the merchandise, you will not be credited for shipping costs. Note: You can only return or exchange items through the store where you purchased the item, whether it be through the website or at one of our locations. The website returns department is unable to process a return of merchandise which was purchased at the store and vice versa If you have any further questions please e-mail us a customerservice@thetippingpointstore.com
- 6. Who do I contact with further questions?
- If you have any concerns or questions about our policies or any of the products featured herein please contact the Customer Service Team at customerservice@thetippingpointstore.com or send us a message via the contact link